Frequently asked questions about Moodle, hosting and data protection
Here you will find short answers to the questions we receive most often, grouped by topic. Each group links to the page with the full details. If your question remains open, we are happy to answer it personally.
Basics: Moodle and LMS
What is Moodle? Moodle is an open source learning management system for creating online courses, sharing materials, running assignments and quizzes and tracking learning progress. Schools, universities and companies use it worldwide. In detail: What is Moodle? →
What is an LMS? A learning management system (LMS) is a platform that keeps learning content, participants, courses and results in one place. Moodle is one of the best known. LMS overview →
Is Moodle free? The software itself is open source and free of charge: no license fees and no per-user fees. Costs arise for operations, maintenance and support. What does Moodle cost? →
What is Moodle particularly good at? Structured courses with assignments, quizzes, grading and records – in classrooms, in continuing education and in corporate training. E-learning platform →
What is the difference between Moodle and Moodle Workplace? Moodle Workplace adds features for organizations, such as tenants, role hierarchies and automated workflows. Moodle Workplace →
Are there alternatives to Moodle? Yes, for example ILIAS and other systems. Which one fits depends on your requirements and how you want to operate it. Moodle vs. ILIAS → · Moodle alternatives →
Hosting & operations
What do you take care of in hosting? We run the servers, monitoring, updates and backups of your instance, so you can focus on content instead of technology. Moodle hosting →
Where are the servers located? Exclusively in Germany, in an ISO 27001 certified data center.
How many users are possible? There is no fixed limit like on MoodleCloud, which caps at 750 users. The platform grows with your needs. MoodleCloud alternative →
Do you handle updates and security releases? Yes. Updates are part of operations, and we coordinate major version upgrades with you.
Are backups created? Yes, your instance is backed up regularly. A restore is possible after technical problems or accidental deletion. Support →
Can I use my own domain? Yes, your platform can run on your own domain. We clarify the details during setup. Contact →
Pricing & contracts
What does Moodle hosting cost at eledia.cloud? Current plans and prices are listed on our pricing page.. You will find an overview on the pricing page. Pricing →
What determines the price? The scope and resources of the plan, not the number of user accounts. Open source has no per-user license costs.
Are there setup fees? No, you can start without any setup costs.
How long is the contract term? One year by default; it renews for another year unless cancelled six weeks before it ends – a three-month term is also available.
Can I change plans later? You can upgrade at any time; reducing the number of users is possible at the end of the contract term.
Are there special terms for schools or non-profits? Please get in touch – we review every enquiry individually. Solutions for schools →
Data protection & GDPR
Can Moodle be run GDPR compliant at eledia.cloud? Yes. Operations run in Germany, GDPR compliant and including a data processing agreement (DPA). Moodle and GDPR →
Do I get a data processing agreement? Yes, a DPA is part of the hosting and is provided to you.
Is data transferred to third countries? Your data is stored in a data center in Germany. If you add your own extensions or external services, check whether they trigger additional transfers.
What does ISO 27001 mean in this context? ISO 27001 is a certification for information security management systems. Our data center is certified to that standard.
Who is the controller under the GDPR? Usually your organization as the operator of the learning platform; we act as the processor. Details →
Is BigBlueButton better for data protection than commercial video services? BigBlueButton is open source and can be operated by us in Germany, which keeps data processing transparent. BigBlueButton and GDPR →
Features & plugins
What features does Moodle include? Courses, assignments, quizzes, forums, grading, progress tracking, certificates and role management are part of the standard. Features overview →
Can I have my own plugins installed? Yes. Unlike MoodleCloud, custom extensions are possible. We review them beforehand for stability and upgrade safety.
Do you develop plugins yourselves? Yes, eLeDia builds Moodle plugins in-house. About us →
Can I run Moodle in my own design? Yes, logo, colors and the front page can be adapted to your organization.
Can I sell courses with Moodle? Yes, with suitable extensions you can offer paid courses. Selling courses →
Are there interfaces to other systems? Moodle supports common standards and interfaces. What is possible in your case is best clarified individually. Contact →
BigBlueButton
What is BigBlueButton? BigBlueButton is an open source video conferencing system for teaching and webinars, with presentation, whiteboard, polls and breakout rooms. What is BigBlueButton? →
Does BigBlueButton run inside Moodle? Yes, BigBlueButton can be embedded natively as an activity in Moodle courses. BigBlueButton in Moodle →
How many participants are possible? BigBlueButton scales across several servers with Scalelite. Which scale fits your plan is best clarified in advance. BigBlueButton hosting →
What sets BigBlueButton apart from Zoom? BigBlueButton is open source, built for teaching and can be operated in Germany. BigBlueButton vs. Zoom →
Can I use BigBlueButton without Moodle? Yes, BigBlueButton can be booked on its own. Rent BigBlueButton →
Nextcloud & Collabora
What is Nextcloud? Nextcloud is an open source platform for files, calendar, contacts, Talk and groupware – a self-operated alternative to the large cloud services. What is Nextcloud? →
What does Collabora Online do? Collabora Online brings documents, spreadsheets and presentations into the browser, including real-time collaboration on the same file. Nextcloud & Collabora →
Is this an alternative to Microsoft 365? For many use cases yes, especially for files, collaboration and office work in the browser. Microsoft 365 alternative → · Comparison →
How does Collabora differ from OnlyOffice? Both bring office features into the browser, but they differ in usability, format support and licensing model. Collabora vs. OnlyOffice →
Can I use Nextcloud and Moodle together? Yes, both services can be run as one connected environment. Open source suite →
Migration
Can I move an existing Moodle installation to you? Yes, including courses, user data and grades. We plan the process together beforehand. Contact →
Do you migrate from MoodleCloud? Yes. Common reasons are the 750-user limit and the lack of custom plugins. MoodleCloud alternative →
How long does a migration take? That depends on the volume of data and the source system. After a short assessment we give you a realistic timeframe.
Will course content be lost during the move? The goal is a complete transfer. Before switching over we check together that everything is there.
What happens to my plugins? We check which extensions run on the target version and point out alternatives where needed.
Support
In which language do I get support? In German, and English is available as well. Support →
How do I reach support? By e-mail to info@eledia.de or by phone on +49 30 50 56 10-70. You will find an overview on the support page.
What response times apply? Our support team responds immediately to technical faults and problems.
Is course design consulting included? No, instructional consulting and training are separate paid services. Technical operational support is included.
Where can I find more information? In the official Moodle documentation and on our blog. Blog → · Why eledia.cloud →